Elevated Browser Permissions

support.mozilla.org has certain elevated permissions in Firefox, shown in the Firefox source code, allowing it to control various aspects of Firefox’s UI and retrieve debugging information.

Testing this on our other deployments or locally requires extra configuration and setup.

Adding permissions

There’s a couple of ways to add permissions, one which happens instantly but doesn’t survive browser restarts, and the other which requires a restart to enable but also persists across restarts:


This method requires us to execute an expression in the Browser Console, so we need to enable the Browser Console command line.

Once that’s enabled, follow the instructions on how to open the Browser Console, then run the following command, substituting <origin> and <permission> where relevant based on the instructions in the following sections:


Reload the tab containing the page which is attempting to use these elevated permissions and it should have them.


Permissions granted with the above method are cleared once the browser restarts. To enable them permanently then a slightly different approach must be taken.

First copy the contents of resource://app/defaults/permissions to a local file.

Then in about:config change the permissions.manager.defaultsUrl preference to the path of the file you just created, for example file:///path_to_your_kitsune_dir/permissions.

Now add a line enabling the relevant <permission> for the relevant <origin>:

origin	<permission>	1	<origin>

Finally restart Firefox to pick up these changes. Any time you want to change the permissions an origin has you’ll also need to restart Firefox.

Testing locally

Firefox only grants permissions to https origins, so we need to serve our local instance over https. The easiest way to do this is to set up a reverse proxy, with a tool like local-ssl-proxy:

npm install -g local-ssl-proxy

Then run the proxy:

local-ssl-proxy -n --source 8001 --target 8000

And access Kitsune at, which will also be your <origin>.

Remote Troubleshooting (about:support) API

The remote troubleshooting API allows support.mozilla.org to access the contents of the about:support page.

An additional permission needs to be granted to any origin you want to test this API on. Open about:config and append the relevant <origin> to the webchannel.allowObject.urlWhitelist preference.

Then grant the permission as above, where <permission> is remote-troubleshooting.


To enable permanently on staging:

  1. Add https://support.allizom.org to webchannel.allowObject.urlWhitelist.

  2. Add origin remote-troubleshooting 1 https://support.allizom.org to your permissions file.

  3. Restart Firefox.


The UITour API allows support.mozilla.org to control various aspects of the Firefox UI.

It can be enabled by granting the permission as above, where <permission> is uitour.

However a far simpler way to enable it is to set a couple of custom preferences in about:config as explained in the Bedrock docs.